How to refund someone from within Smoothcomp

If you want to refund an athlete their fee we have support for this from within Smoothcomp. You can pay back from PayPal and Stripe or solve it manually at the event.

Start by click on the athletes name from the registration view.

You will now see the details of the registration and at the top there is an orange "create refund" button. Hit IT.

From this view you can handle the refund and choose the amount and how you want to refund them. You can choose to either cancel the registration or keep them in the event but only refund their money. You can also add a comment to the refund, like the system did for Chuck....

Once the refund is completed it will show at the top saying "refund completed". It will then take some processing days before the money has been refunded to the credit card and this is done by the payment provider you use, Smoothcomp has no part in this.

Under the athletes name there will be a status message that provides information about the refund.

This feature is only available for the organizer and someone with Manager access.

Partial refund

An athlete can manage their registrations from their Smoothcomp account. But if an athlete have registered to multiple entries and wants to cancel only parts of their registration, this must be done by the organizer.

To remove the athlete from only parts of their registration follow the same process as above, but make sure that you check the option to Keep the registration!

The next step is to un-approve the athlete from the division they should be removed from so it doesn't get used in the competition.

Done!

It is important to note that partial refunds of an order makes it so that the entries that weren't refunded can't be cancelled/refunded through Smoothcomp. If the athlete wants to cancel other entries in the order after the partial refund, this must be taken care of outside of Smoothcomp.